Please read these terms carefully before using the NovaTrace platform. By accessing our services, you agree to be bound by these terms.
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and NovaTrace Ltd. ("NovaTrace," "we," "us," or "our") governing your access to and use of the NovaTrace cryptocurrency exchange platform, including all associated websites, mobile applications, APIs, and related services (collectively, the "Services").
By creating an account, accessing, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or rules applicable to specific services or features. If you do not agree to these Terms, you must not access or use the Services.
These Terms supersede any prior agreements or representations between you and NovaTrace regarding the use of the Services. We reserve the right to modify these Terms at any time, and your continued use of the Services following any changes constitutes acceptance of the revised Terms.
To use NovaTrace Services, you must meet the following eligibility requirements:
NovaTrace reserves the right to restrict or deny access to the Services in certain jurisdictions at its sole discretion. It is your responsibility to ensure that your use of the Services complies with all applicable laws and regulations in your jurisdiction.
Restricted Jurisdictions: NovaTrace does not provide Services to users in the following jurisdictions: Cuba, Iran, North Korea, Syria, Crimea, Donetsk, Luhansk, and any other jurisdiction subject to comprehensive sanctions. This list may be updated from time to time.
To access the full range of NovaTrace Services, you must register for an account by providing accurate, current, and complete information as prompted by the registration process. You agree to maintain and promptly update your account information to keep it accurate and complete.
Identity Verification: In compliance with applicable Know Your Customer (KYC) regulations, you may be required to provide additional identity verification documents. Certain features and trading limits may be restricted until verification is complete. NovaTrace reserves the right to refuse registration or limit account functionality if verification cannot be satisfactorily completed.
Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your password, API keys, and two-factor authentication codes. You agree to immediately notify NovaTrace of any unauthorized use of your account or any other breach of security. NovaTrace will not be liable for any losses arising from unauthorized use of your account unless caused by our negligence.
One Account Per User: Each individual is permitted to maintain only one NovaTrace account. Creating multiple accounts may result in the suspension or termination of all associated accounts. Corporate or institutional accounts must be registered under the legal entity name with appropriate authorization documentation.
Account Transfers: Your account is personal to you and may not be transferred, sold, or assigned to any other person or entity without prior written consent from NovaTrace.
By using the NovaTrace trading platform, you agree to abide by the following trading rules and acknowledge the inherent risks associated with cryptocurrency trading:
Order Execution: NovaTrace employs a matching engine that processes orders on a first-come, first-served basis. We strive to execute all valid orders promptly, but we do not guarantee that every order will be filled. Market conditions, liquidity, and system limitations may affect order execution. Once an order is matched and executed, it is final and irrevocable.
Order Types: NovaTrace supports various order types including market orders, limit orders, stop-limit orders, and other advanced order types as specified on the platform. You are responsible for understanding the mechanics and risks associated with each order type before placing trades.
Trading Pairs: NovaTrace lists cryptocurrency trading pairs at its sole discretion. We reserve the right to add, remove, or suspend any trading pair at any time, with or without prior notice, based on market conditions, regulatory requirements, or other factors we deem relevant.
Market Integrity: You agree not to engage in any trading activity that may be considered market manipulation, including but not limited to wash trading, spoofing, layering, pump-and-dump schemes, or any other form of artificial price manipulation. NovaTrace employs surveillance systems to detect and prevent such activities.
Trading Limits: NovaTrace may impose trading limits based on your account verification level, trading history, and other risk factors. These limits may include daily trading volume caps, maximum order sizes, and withdrawal limits. Limits are subject to change at NovaTrace's discretion.
You agree not to engage in any of the following prohibited activities when using NovaTrace Services:
Violation of any prohibited activity may result in immediate account suspension, termination, forfeiture of assets, and referral to law enforcement authorities. NovaTrace reserves the right to investigate and take appropriate action at its sole discretion.
NovaTrace charges fees for certain Services as outlined on our Fee Schedule page. By using our Services, you agree to pay all applicable fees and charges.
Trading Fees: NovaTrace utilizes a tiered maker-taker fee structure based on your 30-day trading volume and CRX token holdings. Maker orders (orders that add liquidity to the order book) receive lower fees than taker orders (orders that remove liquidity). Detailed fee tiers are published on our Fee Schedule page and are subject to change with prior notice.
Deposit & Withdrawal Fees: Cryptocurrency deposits are generally free. Withdrawal fees vary by asset and are designed to cover blockchain network transaction fees. Fiat currency deposits and withdrawals may incur fees depending on the payment method and currency. All applicable fees are displayed before you confirm a transaction.
Other Fees: Additional fees may apply for premium services such as margin trading, futures contracts, OTC trading, and API access beyond standard rate limits. These fees are specified in the documentation for each service.
Fee Changes: NovaTrace reserves the right to modify its fee structure at any time. We will provide reasonable advance notice of fee changes through the platform, email, or other communication channels. Continued use of the Services after fee changes take effect constitutes acceptance of the new fees.
Taxes: You are solely responsible for determining and paying all taxes applicable to your use of the Services, including but not limited to capital gains taxes, income taxes, and value-added taxes. NovaTrace does not provide tax advice and recommends consulting with a qualified tax professional.
Cryptocurrency Deposits: When depositing cryptocurrency, you must ensure that you send the correct asset to the corresponding deposit address. Deposits sent to incorrect addresses or on unsupported networks may result in permanent loss of funds for which NovaTrace assumes no responsibility.
Fiat Deposits: Fiat currency deposits must originate from a bank account or payment method registered in your name. Third-party deposits are not accepted and may be returned at your expense.
Withdrawals: Withdrawal requests are processed according to our standard processing times, which vary by asset and method. NovaTrace may impose withdrawal limits based on your verification level and may require additional verification for large withdrawal requests. We reserve the right to delay or reject withdrawals if we suspect fraudulent or unauthorized activity.
Minimum Amounts: Minimum deposit and withdrawal amounts apply for each asset and are specified on the platform. Deposits below the minimum threshold may not be credited to your account.
All content, software, technology, trademarks, logos, trade names, and other intellectual property associated with the NovaTrace platform are the exclusive property of NovaTrace Ltd. or its licensors and are protected by international copyright, trademark, patent, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:
Any unauthorized use of NovaTrace intellectual property may violate applicable laws and result in legal action.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. CRYPTOEX EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
NovaTrace does not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not guarantee the accuracy, completeness, or timeliness of any market data, pricing information, or other content provided through the platform.
No Financial Advice: Nothing on the NovaTrace platform constitutes financial, investment, legal, or tax advice. All trading decisions are made at your own risk, and you should consult with qualified professionals before making any investment decisions. Past performance is not indicative of future results.
Third-Party Content: NovaTrace may display content from third-party sources, including market data, news, and analysis. We do not endorse, guarantee, or assume responsibility for the accuracy or reliability of any third-party content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRYPTOEX AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.
IN NO EVENT SHALL CRYPTOEX'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO CRYPTOEX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
NovaTrace shall not be liable for any losses arising from:
You agree to indemnify, defend, and hold harmless NovaTrace and its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
This indemnification obligation survives the termination of these Terms and your use of the Services.
Termination by You: You may close your account at any time by submitting a request through the platform settings or by contacting our support team. Before account closure, you must withdraw all remaining assets from your account. Any pending orders will be cancelled upon account closure.
Termination by NovaTrace: We reserve the right to suspend, restrict, or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to:
Effect of Termination: Upon termination, your right to use the Services will immediately cease. NovaTrace will provide you with a reasonable period (typically 30 days) to withdraw any remaining assets, except where prohibited by law or regulatory order. NovaTrace may retain your data as required by applicable law and our Privacy Policy.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.
Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be settled by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules. The arbitration shall be conducted in English, and the seat of arbitration shall be Singapore. The arbitral award shall be final and binding on both parties.
Class Action Waiver: You agree to resolve any disputes with NovaTrace on an individual basis and waive any right to participate in a class action, collective action, or representative proceeding. This waiver applies to the fullest extent permitted by law.
Exceptions: Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
NovaTrace reserves the right to modify or update these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on the platform and updating the "Last updated" date at the top of this page. For significant changes, we may also notify you via email or through a prominent notice on the platform.
Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and close your account. We encourage you to review these Terms periodically to stay informed about our latest policies and practices.
For questions about these Terms, please contact us at legal@novatrace.com.